The following URL on the Microsoft Answers Forum offers instructions on that, as well as a few other steps you can take to solve the matter:
If problems continue after this, then the issue may be the result of a corrupt Windows system file or Registry Key (this would not have been resolved via the steps mentioned above) and you'll need to run Windows System File Checker to locate and correct the corruption(s) in Windows. Scroll down the list of programs that appears, locate Adobe DC Reader, highlight it and click on the Uninstall button to remove the program.Īfter that, visit the following URL on the Adobe website to download and install the latest version of the program, which is free:
This can be done by right-clicking over your Start menu, selecting Settings from menu that appears, then clicking on Apps in the window that pops up. If the file turns out okay, then you'll want to remove the existing version of the Adobe DC Reader program on your system via the Control Panel's "Uninstall a Program" section. But if it causes problems with your antivirus or freezes up those devices then you'll need to ask the sender for more information on the file you were sent. If the file opens without issue, then you'll know it's not the problem. We are totally stumped! Can you help?Ī: There is a noted bug in Windows in which the operating system sometimes hangs due to a conflict with certain installations of Adobe DC Reader, which is the most commonly used PDF reader on the market and comes pre-installed on many Windows machines. So I went back to Staples and the tech suggested it was an issue with Comcast (my ISP), so I called Comcast and they sent a signal to our modem and everything appeared fine on their end (and our phones and devices connected without problem). So I went home and hooked everything back up again but the computer was still frozen. I took the machine to Staples to get it looked at, and the tech there ran an anti-virus scan, which showed there was nothing malicious on the system. Q: I received a PDF from a friend but when I opened the file, a message from my Norton Antivirus popped up, stating that it had removed a script from the file for fear that it might have been malware.
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